Online Courses: CompuTaught

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SCHOOL POLICY

BACKGROUND

Real Estate Educators is approved by the Pennsylvania State Real Estate Commission for the purpose of offering the distance education courses developed by CompuTaught.

NOTICE TO STUDENT

All questions pertaining to registration, refunds, school policy, course content, explanation of state licensing law, final exams (if applicable), and completion certificates should be addressed to Real Estate Educators. Real Estate Educators may be reached at (412) 369-8771.

Important Notice: Regarding Pre-License and Broker Courses

A proctored examination is required. Information regarding the procedure for taking the proctored exam will be forwarded to you.

Important Notice: Regarding Continuing Education Courses to Individuals Licensed After 12/01/09

Individuals licensed after 12/01/09 will be required to complete their first 14 hours of continuing education in specific, mandatory, Commission-developed courses. This course is composed of two parts: a general module and two practice specific modules. Required attendees must complete the general module PLUS one practice specific module. The first module, required to be taken by all standard salespersons taking continuing education for the first time, focuses on issues applicable to all salespersons. This seven-hour module serves as the foundation for material presented in each of the two available additional seven-hour modules, which focus on specific areas of practice. A seven-hour commercial module develops key areas in which a salesperson engaging in brokerage and/or management of commercial properties would be expected to be proficient. The seven-hour residential module is designed to help develop appropriate skills to enable the salesperson licensee to provide the highest level of professional services to consumers in residential brokerage transactions.

COURSE EXPIRATION AND REVIEW

All course lessons on the computer must be completed within 180 days from the date of enrollment (unless individual state law specifies) Access to the computer lessons will expire at midnight on the 180th day after enrollment. You have 90 days to access and review the course content after you have completed the last lesson in a course.(Regardless of when the course is completed within the 180 days from enrollment).

Note: Continuing Education Classes for the 2012 Pennsylvania Real Estate License Renewal period will not be extended beyond October 31, 2012. If Continuing Education Classes for the 2012 Pennsylvania Real Estate License Renewal period are not completed by October 31, 2012, there will be NO REFUND and COURSE TRANSCRIPT WILL NOT BE ISSUED.

COURSE EXTENSION POLICY

If you cannot complete your course within the 180 days, then you may purchase a 60 day extension from Real Estate Educators. The 60 day extension period begins from the date your course originally expires. You may purchase up to three extensions per course. It is your responsibility to contact your school coordinator to find out about purchasing an extension. It is recommended that you purchase the extension immediately after the course has expired in order to be able to have the full 60 days of the extension. Note: Continuing Education Classes for the 2012 Pennsylvania Real Estate License Renewal period will not be extended beyond October 31, 2012. If Continuing Education Classes for the 2012 Pennsylvania Real Estate License Renewal period are not completed by October 31, 2012, there will be NO REFUND and COURSE TRANSCRIPT WILL NOT BE ISSUED.

CERTIFICATE OF COURSE COMPLETION

Upon completion of Continuing Education Courses for the 2012 Pennsylvania Real Estate License renewal, you will not receive a Completion Certificate / Course Transcript unless requested in writing from Real Estate Educators, One Monroeville Center, Sutie 660 Monroeville, PA 15146. In the event the certificate is lost, a duplicate may be obtained from offices by request. An administrative fee may be charged for the duplicate.

Upon completion of Real Estate Fundamentals, Real Estate Practice, or Real Estate Broker classes, you will receive a Completion Certificate / Course Transcript within 30 days of satisfactory completion of the course. In the event the certificate is lost, a duplicate may be obtained from offices by request. An administrative fee may be charged for the duplicate.

*REGISTRATION CANCELLATION POLICY

You have the right to cancel your student registration for any reason up to five (5) business days from the date of purchase WITH THE EXCEPTION OF REAL ESTATE EXAM PREPARATION COURSES. A cancellation fee will be charged to the student to cancel a registration. The amount of the cancellation fee is 15% of the total purchase amount. If the course includes one or more textbooks, the books must be returned at the student's expense. The request for cancellation will not be processed until the book(s) are returned to the school in reusable condition (if applicable). NO REFUNDS WILL BE GIVEN FOR ANY OF THE REAL ESTATE EXAM PREPARATION COURSES.

TECHNICAL SUPPORT

The best and quickest way to address tech support issues is to go to www.mycoursepage.com/support. If students cannot resolve their problem from the information provided on the website, they may:

• Call our Technical Support Staff at 1-800-743-8703. Our support line hours are Monday-Thursday from 9:00 AM to 9:00 PM; Friday 9:00 AM to 6:00 PM; Saturday from 12:00 PM to 4:00 PM and Sunday 2:00 PM to 8:00 PM Eastern Standard Time.
• Email tech support during these hours at techsupport@mycoursepage.com. Emails received after normal business hours will be answered the following business day.

Technical support can only help students with technical difficulties in the ShowCase course player

Tech support cannot help students with administrative issues such as enrollment cancellations, course content questions, purchasing a course, or any school policy related questions

BEFORE STUDENTS CALL: Students should be prepared to explain their problem in as much detail as they can. Tech Support requests that students be at their computers when they call. Tech Support will need to know what type of computer the student is using, as well as, the operating system the student is using.

MINIMUM SYSTEM REQUIREMENTS

In order to take this distance education course, your computer must meet the following system requirements:

• Adobe AIR or Adobe AIR 2 (available as a free download)
• Microsoft Windows XP or higher
• PC with 450 MHz Intel Pentium II processor (or equivalent) and later
• 256 megabytes (MB) of RAM
• Super VGA (800 x 600) or higher-resolution video adapter and monitor
• Internet connection (minimum 56Kbps required, although we highly recommend a high speed connection such as DSL, Cable, or T1)
• Internet Explorer 5.5 or greater
• Adobe Acrobat Reader 6.0
• Microsoft standard Arial, Times New Roman, Symbol and Wingdings font
• 100 MB available hard drive space (CE Courses)
• 400 MB available hard drive space (Prelicense Courses)
• Printer (for course documentation and Student Affidavit)
• Most courses are supported by the Apple Macintosh platform

DOWNLOADS

The following are free downloads required in order to use the showcase player.

• Adobe Acrobat Reader 6.0 or greater
• Flash Player plug-in
• Microsoft Internet Explorer 5.5 or greater (CompuTaught does not support any “Beta” Versions of Internet Explorer)

REQUIREMENTS FOR COMPLETING THE COURSE

Please refer to the directions on your course home page for specific instructions regarding the completion of your course and the “Introduction” lesson located at the beginning of each course. To complete the course and receive your Completion Certificate, you must successfully complete the following requirements:

Complete ALL instructional lessons in the course by answering each question correctly at least twice.

Return a signed and dated Student Affidavit to Real Estate Educators when the course is complete. The Student Affidavit is a signed document from you certifying that you have personally completed each assigned lesson of instruction. This student affidavit must be returned to Real Estate Educators before you can receive credit for a distance learning course. (A “Student Affidavit” link will appear on your course home page upon completion of the course. Click on that link to obtain a copy of the Student Affidavit).

HOURS OF OPERATION

Office Hours: Monday through Friday 8:30 A.M. – 5:00 P.M.

HOLIDAYS (School closed for business)

STUDENT BEHAVIOR / DISCIPLINARY POLICIES

When taking our educational courses, you are expected to comply with all policies as stated within this school catalog. If you fail to adhere to these policies, it may invalidate your eligibility for course credit. (These situations will be handled on a case by case basis.)

NON DISCRIMINATION

Real Estate Educators will not discriminate on the basis of race, color, sex, religion, national origin, handicap, or familial status in the establishment of fees, entrance qualifications or standards for successful completion in any course.